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Tenant Resources

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PRE-AUTHORIZED PAYMENT FORM (PAP)

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CONSENT TO DISCLOSE INFORMATION FORM

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REQUEST FOR SPECIAL ASSISTANCE FORM

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NOTICE TO VACATE FORM – N9 FORM

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Resources you can download

  • MY HOME – Online Tenant Portal

    STEP-BY-STEP GUIDE TO REGISTER

    You will need

    • Your payment reference number.
    • An active email address.

    STEP 1 Register for your MY Home account:

    1. On the login page scroll to the bottom and click on the appropriate button and then select Create an Account.
    2. You will be directed to the registration page. Here you will type in your email address, create a password, and press next.
    3. You will then be prompted to check your email inbox for a verification email. You should do this straight away.
    4. Please be sure to check your junk and spam folders.

    STEP 2 Email verification

    1. In the verification email, you will find a ‘complete registration link.’ Click on the link.
    2. Please note that the link will expire after one hour.
    3. After clicking on the link, you will be directed back to My Account to verify your details.

    STEP 3 Register your details

    1. On the ‘register details’ page, fill in your details – including your payment reference number.
    2. Tick the box to accept the terms and conditions.
    3. Once ticked, click ‘finish.’

    STEP 4 Success!

    Congratulations! You have successfully registered to MY Home. You can now check your repairs, report repairs, update your contact details, and check your account balances.

  • FLO CHARGER FOR E-VEHICLES (Guides)
    1. FLO – Charging made simple
    2. FLO – Download the App Instructions
    3. FLO 2 – How-to
  • ARRIV – TENANT GUIDE

    Cover Page - Tenant Guide V4 2024

    Read it HERE

  • FIRE SAFETY GUIDE

    Image of Fire safety guide

    Read it HERE

  • LAUNDRY ROOM RULES & ETIQUETTE

    Laundry Room Rules and Etiquette READ THEM HERE

  • EQUIPASS – OC TRANSPO

    Transit fares discounts for eligible people on a low income. Single-ride option and monthly pass available.

    Find out more information on eligibility on the OC Transpo Website

Paying your Rent – important information

According to your Tenancy Agreement, on or before the 1st day of every month. Payment received after the first day of the month are late and show that you have a record of rent arrears.

  • Set up Pre-authorized Payment

    We highly recommend that you sign up for our pre-authorized banking system, which will automatically process all future rental payments. This way, you won’t have to worry about making payments manually every month.

    Online banking, telephone banking and cheques are other great and convenient options. Note that you must allow up to three business days before your rent is due for these options.

    To learn how to set up pre-authorized payments, please reach out to your Tenant Experience Coordinator at your closest ARRIV office.

  • Available Methods to Pay Rent

    Pre-authorized Payment (PAP)
    An automatic withdrawal from your bank account on the 1st day of each month. Changes to the amount of your rent are made automatically. Click here to download the form.

    Cheque or Money Order
    Cheques or money orders must be made to Ottawa Community Housing Corporation. Please include your name, address, tenant I.D. # and your phone number. You may bring to an ARRIV Properties or OCH Office.

    Interac
    Not currently available

    Online Banking
    If you pay bills through electronic banking, you can set up the rent payment just like your other bills. Should you require assistance, please contact us.

    E-Transfert and Cash Payment
    OCH/ARRIV does not currently accept e-transferts or payment in cash.

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